Refund policy

Returns & Refunds

We want you to be happy with your purchase from Cozy Haven Gifts. Because many of our products are made to order or fulfilled by third-party production and fulfillment partners, return eligibility may vary by product.

Please contact us as soon as possible if you have an issue with your order. Items returned without first contacting us will not be accepted. If a return is approved, we will provide instructions for the appropriate return process and destination.

 

Damages and Issues

Please inspect your order when it arrives and contact us promptly if your item is defective, damaged, or if you received the wrong item. Photos of the item and packaging may be requested so we can evaluate the issue and work toward an appropriate resolution

Exceptions / non-returnable items

Certain items cannot be returned, including personalized or custom-made products, digital products once delivered or downloaded, gift cards, and certain made-to-order products unless they arrive damaged, defective, or incorrect.

Sale or clearance items may also be final sale unless otherwise required by applicable law.

Exchanges
Exchange availability depends on the product and fulfillment provider. Please contact us before returning or replacing an item so we can determine the available options.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at gma26akpgpb@gmail.com.

Questions

If you have questions about a return, refund, damaged item, or incorrect order, please contact Cozy Haven Gifts using the contact information provided on our website